Metrics to evaluate and improve your consulting firm’s performance
456 professional services firms were interviewed globally for the 2018 annual SPI Professional Services Maturity™ Benchmark survey. The benchmark report is one of the leading industry performance improvement tools used by professional services firms to help chart their course to service excellence.
Financial stability appears to be a key metric for the best performing firms. The “Best-of-the-Best” manage their finances tightly, are metrics driven and have real-time visibility across their business.
Evaluate the KPIs and compare your firm against the best firms and the industry average to understand where you stand.
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